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Showing posts from October 14, 2007
Analisis Perbandingan Kualitas Pelayanan Jasa
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Perbandingan Persepsi, spesifikasi dan penyampaian jasa
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Gap 1 antara harapan konsumen dengan persepsi manajemen
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Gap 5, antara jasa yang dirasakan dan jasa yang diharapkan
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Pengolahan Data - Pengukuran Kualitas Jasa Pelayanan
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Pemeriksaan dan Pengolahan Data Kuesioner
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Penyebaran Kuesioner Penelitian Lanjutan
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Penentuan Sample dan Penyebaran Kuesioner Awal
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